If I could give no stars, I would. I ordered well in advance for my daughter's only requested Christmas gift and spent over the advertised $100 for express guaranteed delivery. What a mistake that was; the status didn’t change at all by Christmas Eve. I eventually managed to get through to someone in the chat on the 27th, who assured me my order would arrive by December 29th—I even have a screenshot of this. However, the status still hadn’t changed by December 31st. I tried calling and was on hold for 45 minutes before being disconnected. The chat representative offered me a unique code for 50% off another order due to their failure to meet expectations, which I won’t be using. Today, January 1st, they simply refunded my money to the original payment method, with no email or explanation. BEWARE, this service needs to be shut down.
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