I bought multiple home appliances from a store. The staff provided the worst possible service, failing to deliver even after committing to a date three weeks after placing the order. I am now chasing them, and no one from the store is responding to my calls or messages. After a lengthy call with customer service, I learned they cannot commit to a delivery date, cannot cancel the order, and cannot issue a refund. I feel trapped and hope they will eventually fulfill their commitment.
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