Terrible experience — Lack of support, defective product, and zero accountability. I bought a speaker from the company, and it doesn't function properly. I requested a demonstration and installation assistance to learn how to set it up, but surprisingly, there is no customer support from the company. No technician visit, no demo, and not even a proper call support system to address issues. Once the product is sold, the company completely distances itself. For a premium product, this service level is unacceptable. I've never encountered such neglectful after-sales service. My sincere advice: Avoid purchasing this product or anything from the company. If something goes wrong, you will be left without support. The company truly needs to understand what customer service entails.
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