Communication could be improved. I initially placed an order for blinds, ensuring the kitchen ones matched my patio doors and window. I had to follow up multiple times to get them fitted, and when they were, the colors didn't match. After contacting them, I learned the wrong blind was made. They were supposed to come out to discuss but didn't show up, necessitating another call to reschedule. When they finally arrived, I was told they'd reorder the correct color and I also ordered another set for a different room. Again, I had to chase for a fitting date. They arrived with the new order but not the incorrectly made blinds, which I was told were out of stock. I suspect they've been unavailable since my first order, which explains the color mismatch. There was no communication regarding the missing fitting until they arrived at my home. Now, I have to wait even longer; my initial order was placed at the end of October.
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We are a family run business with over 17 years experience within the blinds and shutter industry that can provide products for domestic and commercial properties.
We are based in Cumbernauld just outside Glasgow and we cover the full of Central Scotland and surrounding areas. Our aim is to provide quality products at great affordable prices. We offer a free shop at home service as well also having shop in The Centre Cumbernauld for all potential customers to come and see our ranges on display. Our services are free of charge for example our fitting and measuring.
The ranges of blinds and shutters we do are Rollers, Verticals, Day and Night Blinds, Venetians, Romans, Perfect Fit Blinds, Softcell or Honeycomb Pleated Blinds, Real Wood and Pvc Plantation Shutter Blinds, Electric/Motorised blinds, Velux blinds and our Blind Screens which can be used for 100% blackout or act as a flyscreen to keep out those pesky bugs.
Without our valued customers, Cross Blinds would not be where it is today. Sincerely thank you for all your support and we welcome your important feedback whether that be about a great experience or if you are telling us how we can improve.See more
