Asked for a quote for 1300 cubic ft of inventory. The rep said they quote based on inventory & that is how they can charge lower rates than competitors. He sent a quote based on my inventory list, & I followed up with a video, as requested. We settled on a date for packing/moving. The day before moving, the rep said that based on the video I had sent 3 weeks prior (20 days exactly), the move would cost $2,000 more than they quoted. They made sure we didn’t have time to find a different company to move us from CA to PA. He said it would take a full day for packing/loading, but I did not expect that to be from 12- 1:30am (for 1 bed, 1 office, 1 nursery). They played Tetris with the truck because they sent one for 1100 cubic ft instead of 1300. Also couldn’t fit our lawnmower so we had to leave that behind. They asked us to go to McDonald’s at 10pm for them. At 1:30am, they left 20 boxes, packing tape, and (McD’s) trash everywhere. We received an audacious email from the rep in the AM saying we owed an additional $1200. We called him to ask how, when he had the video & inventory list for 3 weeks. Instead of explaining what we were being charged for, he berated us, then hung up. He then texted that he was calling dispatch to tell them to return our stuff & they would charge us for all of the packing & moving. His texting was frantic, full of contradictions & he wouldn’t answer calls. We called the main line & connected with a manager, who was barely better than the rep. After we explained the situation to him, his response was that we didn’t need to go get McDonald’s for the crew, & that they don’t use videos as a means to compile an estimate (even though that is what they used 2 days prior to say they needed to charge us more before showing up). We had no choice but to pay. We were moving across the country with our 4 month old & this experience was so incredibly stressful. After googling, I realized others had issues with that rep as well. A side note, he said it would take about 5-7 days for delivery; it was 14. After unpacking some items, realized several were broke and then packed that way. A few items were broken and packed as separate pieces, indicating they knew they were broken, said nothing, and packed them for us to open glass shards.
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Cross Country Moving Company is one of the top recommended long distance moving service providers in the United States. We work meticulously to make sure that our certified professional movers are equipped with the necessary tools which will enable us to offer the best moving and packaging services to our customers.
Have you been busy planning a long distance move? I remember my first time moving across the country all by myself. It was complicated, messy, and a lot of work, to say the least. After seeing how much time and effort goes into moving, I got the idea to start my own moving business. At the very beginning, it was just me and a couple of my close friends with the same aspiration. A few years later, we managed to grow and build a professional moving business that operates across almost all of the US States!See more
