It has been over 2.5 weeks since I placed my order, and I have received no updates, just an automated email! Tracking shows 'Info. Received' and 'Parcel Data Received' since December 10th, and now it's the 24th! The automated response promised a reply within 48 hours, and the website states a 24-hour response time. Four days have passed, and I haven't heard anything. This is extremely unprofessional, and I am very dissatisfied with the lack of communication and updates.
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