Cross River Bank is the lender enabling Affirm to destroy consumers' finances while hiding behind fake support and shutdown email channels. I’ve reached out to Affirm for months, including hardship requests and formal complaints, and got ignored. A rep finally responded just once with “your case is under review” — but then nothing.Now I’m 35+ days late on multiple loans because NO ONE will help in writing. Affirm shuts down their support, sends credit threats, and Cross River Bank — the actual lender — does absolutely nothing.I emailed Cross River directly and got no response. How can they let their partner lend to consumers with no checks, no resolution process, and no legal compliance?If you're wondering who's behind Affirm's negligence, it’s Cross River Bank. They underwrite the loans but vanish when you need them. This is exactly how consumers get buried in default while doing everything right.
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Cross River Bank is a financial services organization that combines traditional banking services and the offerings of a technology company.