crossriver.com

1.1
1.1 Based on 55 reviews

Cross River Bank is a financial services organization that combines traditional banking services and the offerings of a technology company....

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Average Rating

1.1

/
5

55 Reviews

5 Star
2%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
98%

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Shay Smith
We had a breach from a hacker who trasnferred money to a Cross River bank account. I submitted a fra

We had a breach from a hacker who trasnferred money to a Cross River bank account. I submitted a fraud alert to them a month ago. Literally no response from them after a month! This bank clearly has no interest in running a clean shop.

1
Date of experience: Mar 04, 2026
Shay Smith
We had a breach from a hacker

We had a breach from a hacker who trasnferred money to a Cross River bank account. I submitted a fraud alert to them a month ago. Literally no response from them after a month! This bank clearly has no interest in running a clean shop.

1
Date of experience: Jan 28, 2026
Aldona
Partner in crime with Coinbase

this bank has been chosen by Coinbase to transfer my funds in order to complete the transaction.Unfortunately, it seems that my money got buried in this bank, and bank has no intention to launch the wire. For few weeks now Bank ignores my emails, doesn’t give any information or explanation and doesn’t transfer money to my bank account.This Bank is a scammer and thief. Stay away from Cross River Bank and Coinbase as they cooperate and support each other.

1
Date of experience: Nov 03, 2025
0 communication and held over $8000…

0 communication and held over $8000 form me. all their customer services options when u call suck and never answer or have mis-matched options.

1
Date of experience: Sep 10, 2025
Braden Rogers
Cross River Bank is the lender enabling…

Cross River Bank is the lender enabling Affirm to destroy consumers' finances while hiding behind fake support and shutdown email channels. I’ve reached out to Affirm for months, including hardship requests and formal complaints, and got ignored. A rep finally responded just once with “your case is under review” — but then nothing.Now I’m 35+ days late on multiple loans because NO ONE will help in writing. Affirm shuts down their support, sends credit threats, and Cross River Bank — the actual lender — does absolutely nothing.I emailed Cross River directly and got no response. How can they let their partner lend to consumers with no checks, no resolution process, and no legal compliance?If you're wondering who's behind Affirm's negligence, it’s Cross River Bank. They underwrite the loans but vanish when you need them. This is exactly how consumers get buried in default while doing everything right.

1
Date of experience: Jul 31, 2025
JailLow88
Cross River facilitated fraud

Cross River facilitated a fraudulent chargeback scam by a customer of my online business by the name of Shannon Corman. I provided evidence of the fraudulent claim, however, without any specified reason, Cross River Bank accepted the claim and took the money.

1
Date of experience: Jun 28, 2025
Virginia Ross
They wasted my time.

Real help was the company on my profile.

1
Date of experience: Jun 10, 2025
grunfeldboys75
Terrible

Terrible. I payed off a personal loan with a balance transfer credit card from Citi and they’re saying the funds went to a different bank. Citi has provided proof funds went to Cross River and they’re still saying it didn’t happen, even though they cashed the check.

1
Date of experience: May 27, 2025
ToOonZ46
Financial Fraud

This bank facilitates fraud. An online gaming company, Living Pixels Studio, created a Ponzi scheme and stole millions of dollars. Many tried to use their credit card purchase protection to chargeback the unfulfilled purchases. Cross River Bank worked with Living Pixels Studio to lie and cheat in their evidence to avoid financial consequences for the fraud. Do not do business with this bank.

1
Date of experience: Mar 31, 2025
Why did my tax refund go to this bank…

Why did my tax refund go to this bank that I have no dealings with whatsoever nor am I in the same state as? It is almost impossible to contact or get a response from them! I need an explanation! Since I see the bank is responding through this Review platform to their business complaints. Thank you.

1
Date of experience: Mar 15, 2025

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Business Details

  • Cross River Bank is a financial services organization that combines traditional banking services and the offerings of a technology company.

  • language https://crossriver.com

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