FRAUD: Peloton and AFFIRM, INC’s The 30 Day Trial…Is a bad ride.In good faith I did The 30 Day Trial on Feb 27, 2020.I decided to return the bike within the Trial amd got a return confirmation on March 25 and a pickup upDate for April 7th. On April 7th Peloton drivers attempted to delivery me ANOTHER bike and refused to pick up the bike I had already prepared according the return specs they emailed me. I got the bike through an AFFIRM loan because I wasn’t sure that I would like it. I didn’t , and I tried it and the classes out for 3weeks, daily. I just don’t like it and it isn’t fun or comfortable to ride for me. SOOO... now Affirm and Peloton expect me to pay for a bike that is now in storage awaiting pickup and Peloton is still advertising on their website a “no strings attached” 30 Day trial.... that simply isn’t true...because they are using COVID 19 as an excuse to try to leave people like me stuck with a loan payment that should have been voided buy their promotional campaigns rules. .. and bike I don’t want. This thing has been in Dispute at AFFRIM since April, who say I have to keep making the payments, until Peloton picks up the bike. HELL NO! Affirm should tell Peloton to give them back their money, and stop harassing me with payment notices for something I should not have to pay! I was able to defer the loan for only 1 month with AFFIRM due to COVID-19, but it is still not resolved and now Peloton and Affirm could report me to EXPERIAN. Here’s the thing, I am blessed to be well and “ok” during this COVID 19 thing right now, but I may not be later and I am positive there are many others being defrauded who need their refund from the bike return for groceries. I even contacted the CEO of Peloton and their assistant sent me some lovely flowers, but what I really need them to do is pick up their bike so Affirm can leave me alone. If they can deliver, than can pick up, or allow people to send back the bikes or something?.... but I suspect the agenda to open another mega gym in London like the city block wide one that open in March in NYC, and the crazy money both Peloton and Affirm are making on the COVID-19 crisis has clouded some corporate policy makers’ judgement and ethics. PELOTON PICK UP YOUR BIKE AND TELL AFFIRM TO STOP ASKING ME FOR MONEY BECAUSE I AM NOT GOING TO PAY ONE SINGLE PENNY FOR THIS RETURNED BIKE. NOT ONE. Next stop...BBB, and social media, then and attorney:There is NO 30 Day Trial because they are NOT taking returns and consumers are getting stuck with a bike and a BILL. Shame on you Peloton and AFFIRM. Make it right.UPDATE: 5/21/2020CROSS RIVER BANK: Who backs AFFIRM refuses to defer this fraudulent loan that is in DISPUTE due to Peloton‘s and AFFIRMS Shady 30 Day Trial, in which they EXPLOIT Covid 19 by sellIng bikes that CANNOT be returned, and THEN continue to demand payment by threatening to report refusals to pay to EXPERIAN5/27/2020AFFIRM continues to DAILY blast my email and text with FRAUDULENT payment demands and threats to ruin my credit.
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Cross River Bank is a financial services organization that combines traditional banking services and the offerings of a technology company.