I was initially frustrated when a small decorative end cap on my tap handle snapped during routine maintenance and I was advised that the full handle would need replacing. However, after contacting Crosswater and explaining the situation, they reviewed the case and very kindly agreed to send replacement tap handles free of charge. The customer service team were responsive and ultimately resolved the issue in a fair and professional way. I really appreciated the goodwill gesture and the way the matter was handled in the end.
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Luxury bathrooms & stylish sanitary ware solutions, designer collections, products & accessories from leading international brand, Crosswater Ltd.
