Review Time
The people I liaised with were excellent from the start.
When I first called they asked me for photos ,quickly came back to advise me that the item would be replaced.
I was advised a delivery time and both delivery men were great so all round a very positive experience. Thank you
So happy with Crosswaters they helped and solved solutions !!!!
Incredible customer service Derek in customer is amazing guy just straight away sort out . Will always buy the high quality product and loved the customer service.
Sonia
Products look good however the quality disappoints for the price. The brass shower attachments lose their colour far too quickly. Some of the pieces have started turning silver. The shower handset snapped off after 10 months. I would not expect this for the price that I paid. Emailed Crosswater who have taken 3 weeks to get back to me to say that I cannot buy a new screw attachment, I have to replace the entire handset which is not cheap.
Products look good however the quality disappoints for the price. The brass shower attachments lose their colour far too quickly. Some of the pieces have started turning silver. The shower handset snapped off after 10 months. I would not expect this for the price that I paid. Emailed Crosswater who have taken 3 weeks to get back to me to say that I cannot buy a new screw attachment, I have to replace the entire handset which is not cheap.
The physical quality of the Crosswater Optix 10 Quadrant shower enclosure seems good, but our experience has been very frustrating.We chose the door orientation based on images on Crosswater’s own website, which clearly showed the handle on one side for the version we selected, and changed when you chose the other orientation. After installation, it turned out the actual door opening direction did not match how it was visually represented, which we had specifically planned for.We were later told customers are expected to rely on technical specification sheets rather than product images to determine basic door orientation. For most buyers, that’s not realistic.As a result, we’re left with an awkward bathroom layout. I’d strongly advise others not to rely on Crosswater’s website images when selecting product configuration.
I was initially frustrated when a small decorative end cap on my tap handle snapped during routine maintenance and I was advised that the full handle would need replacing. However, after contacting Crosswater and explaining the situation, they reviewed the case and very kindly agreed to send replacement tap handles free of charge. The customer service team were responsive and ultimately resolved the issue in a fair and professional way. I really appreciated the goodwill gesture and the way the matter was handled in the end.
I love my home Crosswater bathroom fittings so when one of the shower batons failed I immediately turned to Crosswater Ltd. to order a new part. The shower head that arrived appeared to be a different colour so I got in touch with Team Manager, Dan Lowe who immediately supplied me with the correct item. Terrific customer care, great communication and service. Highly recommend the products and the Company. Thanks Dan!
I needed replacement rollers for a Simpson shower and called in at my local plumbing supplies company (Unique Plumbling in Romsey). They kindly phoned Crosswater on my behalf and spoke to Helen. She offered to send me a replacement roller set. Not only did they do this free of charge but also sent them on a next day delivery, which arrived today.This has restored my faith in British business and is without doubt a 5-star service.Well done.
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Luxury bathrooms & stylish sanitary ware solutions, designer collections, products & accessories from leading international brand, Crosswater Ltd.
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