Called Harbour Town Gold Coast store on Saturday afternoon re my email enquiry for exchange that was as yet unanswered. During this call i was given a rate initially that was much lower than even Travelex so I asked for his best price. He referred to someone else (assume store manager). Price came back to me that I was satisfied with, told him I would be there Monday to collect and he said no probs. When I get to the store I’m served by a lady who was nice but advised me they couldn’t sell it to me at that rate (despite the exchange rate being higher than when I called on Saturday). Her manager (an extremely rude and obnoxious American lady) who essentially called me dumb for not already knowing the rate he gave me expired on Saturday and also told me he should never have given me that rate. I told her none of that is my problem, he isn’t my employee, she doesn’t understand customer service at all.
Every oversea trip I have ever done I have purchased currency from this or other Crown outlets. I will be sure to share this experience with friends and family, I will never deal with them again.
If her behaviour is driven by KPi’s linked to the biggest difference in rate achieved in Crowns favour vs making a sale and some profit, or a zero sale due to customers walking out, then the business owners need to have a hard look at their policy and don’t forget to sack the rudiest retail worker I think I have ever had to experience.
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Crown Currency Exchange provide excellent exchange rates for travel money and foreign currency transactions including Euros, US and Australian Dollars.
