Review Time
Called Harbour Town Gold Coast store on Saturday afternoon re my email enquiry for exchange that was as yet unanswered. During this call i was given a rate initially that was much lower than even Travelex so I asked for his best price. He referred to someone else (assume store manager). Price came back to me that I was satisfied with, told him I would be there Monday to collect and he said no probs. When I get to the store I’m served by a lady who was nice but advised me they couldn’t sell it to me at that rate (despite the exchange rate being higher than when I called on Saturday). Her manager (an extremely rude and obnoxious American lady) who essentially called me dumb for not already knowing the rate he gave me expired on Saturday and also told me he should never have given me that rate. I told her none of that is my problem, he isn’t my employee, she doesn’t understand customer service at all.
Every oversea trip I have ever done I have purchased currency from this or other Crown outlets. I will be sure to share this experience with friends and family, I will never deal with them again.
If her behaviour is driven by KPi’s linked to the biggest difference in rate achieved in Crowns favour vs making a sale and some profit, or a zero sale due to customers walking out, then the business owners need to have a hard look at their policy and don’t forget to sack the rudiest retail worker I think I have ever had to experience.
Never again - i walked up knowing the rate and was charged 15c in the dollar ( below the current rate ) and to tell me there was a massive overnight hit - rubbish.I know they need to make something but really that is tantamount to theft.Pays not to leave things until the last minute and shop around for a way better exchange rate.
We always go to Crown Currency Harbour Town - Never Again.... after today VietnamDng even at Travelex was much better priced 15,000,000 VD for $1,000 AU online and Crown only gave 13,000,000??? Online converter says 18,000,000 VD for every AU$1000. We lost 30% of our funds.
Yesterday I exchanged AUD $105 into KHR. After completion I checked the exchange rate and discovered that I received 150,000 KHR instead of 258,000 KHR which was the day rate at other sites.Upon returning to the counter I wanted to exchange them back and take the loss. I was offered AUD $ 40 for the buy back! EXCUSE me but this is pure theft. Never again going back to Crown.
Terrible Rates and they seem to assess customer before deciding what rates to give. No boards.Some currencies quoted at 45% with even USD at 10%.Diabolical rates and they force their staff to sell this and suggest they develop meaningless rapport.False advertising also with up to $50k on offer supposedly but Max they get is what they bought or sold as fine print. Criminal.
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Crown Currency Exchange provide excellent exchange rates for travel money and foreign currency transactions including Euros, US and Australian Dollars.
