What a joke! Made a reservation for 9:30 on 03/22/26 for cruise out of Miami. Stood in line for over 2 hours. No communication as to what the issue was and ended up waiting another hour for an Uber. During which time the shuttle finally showed up to take 15 people meanwhile over 100 were waiting and more people kept coming. Shuttle took others ahead of those who had been waiting for hours. 03/29/2026 returned to cruise terminal and called multiple times to try and figure out where to meet said return shuttle. No answer. Had to book a Lyft to get back to parking garage. Lines at parking garage again for people waiting with no shuttles. Very poorly ran operation. Book at your own risk. They do not reimburse for Lyft or Uber.
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