My two children and I took a cruise from Hawaii in the summer of 2025. I allowed my teenagers to visit the spa for some treatments, unaware that they were given products without any explanation of the charges. They believed they were receiving leftover treatment items, as that’s how it was presented to me. After disembarking, I noticed around $1000 in various charges on the statement. When I asked my kids, they mentioned receiving two receipts and were told to ignore the second one and just sign it. It turns out the second receipt was for the items placed in their bags. When I raised this issue with the company, their reply was that they don’t manage the spa, directing me to contact them instead. This was the only response I received from the cruise line. I reached out to the spa operator, but they never replied. This clearly seems like a way to inflate spa profits. To do this to minors is a breach of the trust we placed in the company. Having cruised with multiple lines, including this one twice, I’ve noticed that service has declined post-Covid. While some staff members are commendable, many others seem indifferent. A request I made to my cabin steward went unaddressed during the entire cruise. This experience has made me reconsider cruising as a travel option. The only scenario I’d consider it again would be for unique experiences, like the Panama Canal, or if I’m unable to travel by land. Each cruise has felt crowded, like being part of an ant farm, which detracts from the joy of travel. I find it far more enjoyable to explore local sites and engage with communities, enjoying local entertainment and dining.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
