Review Time
I wanted to join my friends on a cruise, but my booking experience was frustrating. During my call with the agent, the audio was unclear, and despite her attempts to reboot her system, we couldn't resolve the issue. She suggested I call back the next morning to complete the booking, but when I did, I was informed that there were no rooms available. The supervisor I spoke to was also unhelpful and quite rude. Ultimately, I couldn't join my friends. I recommend booking directly through the cruise's website for a smoother and more affordable experience. It feels like these agents prioritize their commissions over customer care.
My two children and I took a cruise from Hawaii in the summer of 2025. I allowed my teenagers to visit the spa for some treatments, unaware that they were given products without any explanation of the charges. They believed they were receiving leftover treatment items, as that’s how it was presented to me. After disembarking, I noticed around $1000 in various charges on the statement. When I asked my kids, they mentioned receiving two receipts and were told to ignore the second one and just sign it. It turns out the second receipt was for the items placed in their bags. When I raised this issue with the company, their reply was that they don’t manage the spa, directing me to contact them instead. This was the only response I received from the cruise line. I reached out to the spa operator, but they never replied. This clearly seems like a way to inflate spa profits. To do this to minors is a breach of the trust we placed in the company. Having cruised with multiple lines, including this one twice, I’ve noticed that service has declined post-Covid. While some staff members are commendable, many others seem indifferent. A request I made to my cabin steward went unaddressed during the entire cruise. This experience has made me reconsider cruising as a travel option. The only scenario I’d consider it again would be for unique experiences, like the Panama Canal, or if I’m unable to travel by land. Each cruise has felt crowded, like being part of an ant farm, which detracts from the joy of travel. I find it far more enjoyable to explore local sites and engage with communities, enjoying local entertainment and dining.
Im really mad to realize when my friend asked my husband and I to go on this cruise that it is a GEN X cruise and cost 600$ more than booking directly through Royal Caribbean. Im not even interested in being a part of this "group event " and now with the hurricane hitting I don't even want to go. I've sent an email but haven't heard back about cancelling. Cruise is starting Nov 8th. They need to explain in greater detail how their special event ties into the normal cruise as I would've just booked directly with the ship.
I was ready to pay for the trip (3 attempts)but your website is try to sell me the travel insurance $89 for each person and without kicking the purchase insurance button my payment is incomplete this is very frustrating.Causing me to wonder are you a cruise company or an insurance company?
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