I wanted to join my friends on a cruise, but my booking experience was frustrating. During my call with the agent, the audio was unclear, and despite her attempts to reboot her system, we couldn't resolve the issue. She suggested I call back the next morning to complete the booking, but when I did, I was informed that there were no rooms available. The supervisor I spoke to was also unhelpful and quite rude. Ultimately, I couldn't join my friends. I recommend booking directly through the cruise's website for a smoother and more affordable experience. It feels like these agents prioritize their commissions over customer care.
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