I was a member of this gym for nearly four years and recently decided to cancel my membership. Unfortunately, I share the sentiments of the many negative reviews. The facility is poorly managed, and the manager does not take customer complaints seriously, making issue resolution incredibly frustrating. My interactions with a senior trainer and a member advisor were also negative; their attitudes were power-tripping and overly authoritative, especially during the evenings when management was absent. They acted as though they were in charge and expected members to comply with their demands. This treatment of paying customers is unacceptable. If you're on a budget and can work out during off-peak hours—like early mornings or around 2 p.m.—and can avoid staff interactions, you might have a better experience. However, I strongly suggest reading the existing negative reviews, as they accurately depict the overall situation. Also, be aware that membership cancellation cannot be done online; it must be done in person with a 30-day notice. Overall, a very disappointing experience.
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Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments.
