Review Time
NEVER EVER JOIN THIS GYM. ABSOLUTE SCAM.
RANDOM CHARGES COMING OUT AT RANDOM TIMES, NOT WHEN THEY SAY.
I WAS TOLD MY FEE OF $40 WOULD COME OUT ON THE 8TH OF THE MONTH.
THEY JUST TOOK $87 OUT ON THE 13TH OF FEBRUARY.
THEYRE BUSINESS MODELS IS BASED ON SCAMMING PPL.
THE ONLY WAY OUT OF THIS SCAM IS PUTTING A STOP PAYMENT ON THEM WHICH IS WHAT IVE DONE
I want to be clear upfront: the staff and facility at my local Crunch location were consistently friendly, patient, and professional. This review is not about them. It is about Crunch Fitness’ corporate billing and cancellation practices.
Over the course of a year, I was billed multiple months plus an annual fee. Prior to six months of international travel, I coordinated account freezes exactly as instructed. Because freezes are limited to short intervals, I had to call repeatedly from overseas to maintain compliance— an inconvenience, but one I accepted in good faith.
Upon returning home, I decided to cancel due to continued logistical barriers. I explicitly requested cancellation and a refund for two months that should have been frozen. I was told this was handled— and I did receive the refunds.
Those refunds served as my confirmation that the matter was resolved. I even removed the reminder from my phone to keep calling and freezing the membership, because at that point, the account should have been fully canceled.
Months later, I was charged again.
I was then told the account had been frozen, not canceled— despite previously being told I was “good to go” and despite the fact that a refund had already been issued. Different phone calls produced different explanations. Managers were consistently away, follow-ups were promised but never delivered, and written confirmation was never provided— something I accepted at the time because the refunds reasonably indicated cancellation.
A manager named June was exceptionally patient, kind, and professional. However, she made it clear that managers no longer have the authority to issue refunds under Crunch’s updated policies, regardless of circumstances. Let that sink in: a gym manager cannot correct billing errors or resolve legitimate disputes.
June escalated my case over a month ago. There has been no response. Charges have continued. This is not a mistake— it is a system designed to exhaust customers until they give up.
In fair and reasonable business practice, companies understand that life happens. People travel. Circumstances change. Errors occur. Ethical companies acknowledge that, apologize, and fix the issue. Crunch Fitness does the opposite. You are treated as a billing record, not a human being.
The gym itself is clean, friendly, and welcoming. Corporate, however, operates in a way that is deceptive and predatory. Be prepared to play chess if you ever need to cancel: block them as a merchant, file chargebacks, gather written evidence, and escalate to consumer protection agencies if necessary.
Signing up is easy. Cancellation is a war.
Please don’t just take my word for it— read your local gym's reviews. Sort by recent or 1-star. Look on Reddit. You’ll notice a pattern. The positive reviews largely come from people who haven’t tried to cancel yet.
I was a member of this gym for nearly four years and recently decided to cancel my membership. Unfortunately, I share the sentiments of the many negative reviews. The facility is poorly managed, and the manager does not take customer complaints seriously, making issue resolution incredibly frustrating. My interactions with a senior trainer and a member advisor were also negative; their attitudes were power-tripping and overly authoritative, especially during the evenings when management was absent. They acted as though they were in charge and expected members to comply with their demands. This treatment of paying customers is unacceptable. If you're on a budget and can work out during off-peak hours—like early mornings or around 2 p.m.—and can avoid staff interactions, you might have a better experience. However, I strongly suggest reading the existing negative reviews, as they accurately depict the overall situation. Also, be aware that membership cancellation cannot be done online; it must be done in person with a 30-day notice. Overall, a very disappointing experience.
During my conversation with the sales team, I was assured that with the deal I signed up for, I would only be responsible for the monthly fees. However, since enrolling, I have been charged $70 twice within three months. When I raised this issue, their response was that these are annual dues that everyone has to pay. It seems they neglected to mention this crucial detail during the sales process. I won’t be returning as a member.
I appreciate the monthly price and the variety of machines available for workouts. However, I have concerns about the positioning of the adductor and abductor machines, which face the area where many are lifting weights. It would be better if these machines faced the wall or another machine to reduce visibility. Additionally, the treadmills could be oriented away from the workout area, perhaps facing a wall with TVs. Such adjustments would help ensure privacy while exercising. On a positive note, my interactions with the staff have been consistently pleasant; they greet me, offer assistance, and are responsive to questions. Overall, thank you.
Please take the time to read all the negative reviews. Sharing your bank account or credit card details with this company is a mistake you will regret. They are likely to charge your account or card, and obtaining a refund for any excess charges will be extremely difficult. Even after I canceled my full payment, they still charged my credit card. This company operates like a scam.
I cannot recommend this gym. Cancelling a membership is quite challenging. You have to either visit the location where you signed up or send a certified letter to the corporate office. I attempted to call for cancellation, but they refused to assist me. Additionally, they impose another month's charge, labeling it a "30 day notice." The website and app do not facilitate cancellations. There seems to be a lack of management presence; I couldn't reach a manager at the branch, and the call centers also didn't allow me to speak with one. They promised a callback that never happened. As for the facility, it's average—nothing remarkable. While some staff members are friendly, I only recognize one from last year, which reflects poorly on their leadership and practices.
I joined a local fitness center using Medicare, which should be free. However, after providing my credit card, they charged my account. After multiple visits, I thought the membership issue was resolved, but they still haven't refunded my money. It seems the refund requests go to corporate, which takes 30 days to process—if they even approve it. Recently, they charged my credit card twice despite my agreement stating I was a cash member. This appears to be a common tactic for the new fitness center: charging credit cards with the hope that customers will eventually give up. I believe this warrants an investigation into their practices, as it may constitute fraud. At this point, it’s better to exercise at home. I would advise others to avoid this fitness center, remove any payment information, and formally cancel their memberships.
After Crunch Fitness took over a nearby gym, I canceled my membership before the transition. Somehow, they activated my account again and continued charging me. Their practices feel dishonest, and I would never consider being a member again.
Cancelling your membership is extremely difficult, especially if you relocate. You need a certified letter from the post office sent to a specific address for the club you joined. Online cancellation isn't allowed, and visiting a local club isn't an option either. I've been trying for three months and have sent three certified letters without any resolution.
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Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments.
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