Thank you for taking us all on this amazing journey on your first trip to Tucson.
Thank you for doing all you can to try and capture the thousands of requests and going through endless amounts of jewellery selecting the pieces that are not only great value but meet the quality and clarity that CA has always prized themselves for.
Thank you for allowing us to review pieces so that there is no pressure to buy and to make sure we resonate properly with a piece even though it means added admin.
Thank for extending your trip and sacrificing time with your family to go above and beyond to still try and get everyone a piece they wanted.
As a customer of four years I’ve watched CA grow from the kitchen table to the Tucson gem mineral show. The dedication and passion all the team put into their work is second to none. They are constantly trying to navigate this challenging world of social media and trying to influence a better crystal market and to make your experience the best they can.
Watching this business grow naturally as it has is just a testament to the ethics and morals CA stand by. They have a small team who have flexible working hours to accommodate family commitments and back home have chosen to work overtime to help support the Tucson lives because they care about their customers.
They have one person on customer care who gets through thousands of messages and sends personal video clips daily. I honestly feel so blessed to have such a tailored experience and commend Nyree for always having our best interest at heart and trust her 100% as what people don’t realise that they’re getting all her knowledge and experience and she will tell you if she didn’t think a piece was to CA standard so you could still make an informed decision wether to purchase.
I would be totally overwhelmed if I was there myself trying to purchase because of the sheer volume and I definitely wouldn’t be able to remember a thousand specific requests and who they were for.
Nyree knows what her customers like so she’s bound to zone in on certain things.
If she had all the time in the world she would literally go through each individual request to ensure everyone got what they wanted. But that’s really unfair for us to expect her to do that as she needs to look after her wellbeing, the community constantly tells her to take a break and rest but she is a trooper and will keep going.
This is why from their experience they are having to say we just can’t meet every request but will try our hardest to show pieces that may be of interest. Again I wouldn’t be able to have any of the epic pieces I have if it wasn’t for CA.
They respect all feedback as it helps them to continually try and improve the service they provide, it is a constant learning curve for us all. The lives are busy and Instagram always has its bugs where not all comments come through. I personally don’t know how they read them so fast how they do I couldn’t.
They would have no issue with anyone contacting them directly with ways they can improve, I know sometimes we can all get a little frustrated when things don’t go our way but I’ve learnt to stop and think before I react. Give them a chance to come back and improve but it can’t happen overnight, however they’re already trying to meet expectations from the feedback they have received.
Patience is a virtue and crystal’s really do go where they’re meant to even if they don’t come to you straight away.
There is enough abundance for everyone and CA fully support that by directing you to smaller sellers to help meet your needs.
Keep shining bright guys it’s very much appreciated!
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International Consciously Sourced, High Quality Crystals & Spiritual Retailer
