Review Time
Thank you for taking us all on this amazing journey on your first trip to Tucson.
Thank you for doing all you can to try and capture the thousands of requests and going through endless amounts of jewellery selecting the pieces that are not only great value but meet the quality and clarity that CA has always prized themselves for.
Thank you for allowing us to review pieces so that there is no pressure to buy and to make sure we resonate properly with a piece even though it means added admin.
Thank for extending your trip and sacrificing time with your family to go above and beyond to still try and get everyone a piece they wanted.
As a customer of four years I’ve watched CA grow from the kitchen table to the Tucson gem mineral show. The dedication and passion all the team put into their work is second to none. They are constantly trying to navigate this challenging world of social media and trying to influence a better crystal market and to make your experience the best they can.
Watching this business grow naturally as it has is just a testament to the ethics and morals CA stand by. They have a small team who have flexible working hours to accommodate family commitments and back home have chosen to work overtime to help support the Tucson lives because they care about their customers.
They have one person on customer care who gets through thousands of messages and sends personal video clips daily. I honestly feel so blessed to have such a tailored experience and commend Nyree for always having our best interest at heart and trust her 100% as what people don’t realise that they’re getting all her knowledge and experience and she will tell you if she didn’t think a piece was to CA standard so you could still make an informed decision wether to purchase.
I would be totally overwhelmed if I was there myself trying to purchase because of the sheer volume and I definitely wouldn’t be able to remember a thousand specific requests and who they were for.
Nyree knows what her customers like so she’s bound to zone in on certain things.
If she had all the time in the world she would literally go through each individual request to ensure everyone got what they wanted. But that’s really unfair for us to expect her to do that as she needs to look after her wellbeing, the community constantly tells her to take a break and rest but she is a trooper and will keep going.
This is why from their experience they are having to say we just can’t meet every request but will try our hardest to show pieces that may be of interest. Again I wouldn’t be able to have any of the epic pieces I have if it wasn’t for CA.
They respect all feedback as it helps them to continually try and improve the service they provide, it is a constant learning curve for us all. The lives are busy and Instagram always has its bugs where not all comments come through. I personally don’t know how they read them so fast how they do I couldn’t.
They would have no issue with anyone contacting them directly with ways they can improve, I know sometimes we can all get a little frustrated when things don’t go our way but I’ve learnt to stop and think before I react. Give them a chance to come back and improve but it can’t happen overnight, however they’re already trying to meet expectations from the feedback they have received.
Patience is a virtue and crystal’s really do go where they’re meant to even if they don’t come to you straight away.
There is enough abundance for everyone and CA fully support that by directing you to smaller sellers to help meet your needs.
Keep shining bright guys it’s very much appreciated!
There’s no denying that this seller sources some genuinely beautiful crystals. The quality and aesthetics of the pieces themselves are often very good, which is the main reason this isn’t a one-star review.Unfortunately, the sales experience really lets it down. The live selling approach often feels uncomfortable and pressured. Items are frequently announced as “I’m claiming this,” which creates an awkward atmosphere where others seem discouraged from claiming afterwards. It can feel intimidating rather than welcoming.There also appears to be a culture of policing within the live community. Certain members repeatedly restate rules in capital letters if anyone even slightly steps out of line, which makes the space feel tense rather than enjoyable. Instead of feeling like a relaxed crystal-loving community, it can feel controlled and uninviting.On top of that, there is consistent bad-mouthing of other crystal sellers, which comes across as unnecessary and unprofessional. It creates the impression that customers are being steered to believe this is the only trustworthy place to buy crystals, rather than allowing the quality of the products to speak for itself.In short: lovely crystals, but the selling tactics and overall atmosphere make the experience uncomfortable at times. With a more open, respectful, and positive approach, this could be a much better space.I feel I need to update as I have been a customer for over two years, so this review doesn’t come lightly. To be told that reviews I resonate with are “invalid” or “fake” is quite frankly insulting.Everyone has different experiences with sellers, and all views should be respected and valued — not dismissed because they don’t align with a particular narrative. Being made to feel that only certain opinions are acceptable has completely changed how I feel about this business.Long-term customers deserve respect, not to have their perspectives undermined or belittled.
I have been a customer for some time now and unfortunately the less than favorable reviews are simply true. The lives have felt more and more like an uncomfortable place to be. Nyree is often ranting about how she was the first or only person to do this or that, allowing others to scream in caps at others making the environment uncomfortable, etc. It is also unfortunately true that she caters to a certain 5 or so. The second they ask for an item she is literally jumping out of her seat or coming back shouting out that she found something for them while others have been begging for an item for days and they get an annoyed “Bear with us guys” response. It is A LOT of “I will look” when you ask for something and thus you think they mean that so you wait 8 hours to never have it mentioned again. She meets negative reviews with “If it feels like i'm picking favorites it is not intentional” but she does not change the fact that she is, in fact, doing it- intentional or not. I’ve stopped purchasing in Denver because I became uncomfortable watching people begging to see things after 7 days of supporting/ watching 8 hour lives a day to be told it was coming and it never does-unless you are a certain 5 of course. It is a lot of begging that falls on deaf ears- simply don't say you are about to look and then never do so people aren't waiting 8 hours a day for it. The lives have become chaotic ("lists" made and NEVER followed), uncomfortable, a place of blatant favoritism and feeling unvalued for your support and time. Make a list if you say you are going to look for something for someone they ask for specifically or just dont say you are going to look for it and never do- it is that simple- they can then log off instead of waiting because you told them you are going to get it. It’s become uncomfortable listening to Nyree talk about how she invented water. It seems the negative reviews are met with excuses or her even suggesting they come from a fake account rather than reflection, honesty and change.
I have been a CA customer for a little over a year now. I love the experience of finding my next crystals with CA to add to my collection. Nyree has such a passion for crystals; and her knowledge and authenticity are to be commended. Nyree also has the best team, they go above and beyond! Always a 10/10 experience 🌟
I cannot recommend Crystal Auras enough. I am saddened to see that one low vibe person (very clear it’s the same person) is making fake profiles and leaving false one star reviews. This person is hiding behind a screen like a coward, is extremely sad and jealous and should be ashamed of themselves. If you think leaving fake reviews will stop Crystal Auras or impact Nyree in any way, you should think again. Nyree does everything she can for every single customer, her crystals are the highest quality and Crystal Auras offers some of the best customer service I have ever experienced . You don’t deserve this Nyree, if I could leave more then 5 stars I would! ❤️❤️
I have been purchasing from Nyree and Crystal Auras for almost two years. They are the kindest team with crystal selections that have the highest energy. I am in the US and will happily wait for it to be shipped from the UK because their quality and pricing is the most ethical, fair, and beautiful that I have found. Wonderful people and a wonderful small business. I have learned so much from Nyree. She's amazing and so is her team.
An honest review. There is clearly a hate campaign going on here.This is nothing more than targeted harassment the reviews have all been written within 2 days.So given that there is someone who is trying to destroy a business that is built on love, peace and ethics, I will give my very honest review. I have been part of the community for nearly 3 years and have found it supporting and friendly. There is definitely no sign of a cult! Nyree is one of the kindest people I know with a good heart. She has supported me many times with my work with children and I have personally seen her support members of our community when they when they need it. Nyree clearly cares about The human and environmental impact of the crystals and minerals she sources is clearly important to Nyree and is evident throughout the education and her renowned reputation and education. She knows her stuff!I love that there is a review system, I have never felt the need to impulsively buy as I know I have 12 hours to review, videos are also available on your review items. There is never any pressure to buy. My orders are always beautifully packed and arrive and any questions are always answered promptly. I have joined every live at Tucson and not see any of the things the 1 star reviewers are claiming, perhaps they are confused?Why someone would feel the need to write these bullying reviews is beyond me. Nyree and Crystal Auras are Ace!
If I had to sum CA up in three words it would be: Authenticity, compassion, integrity. Never have I met a business that welcomes me with open arms like one of their own. CA is more than just physical products, it is community, and a powerhouse of a crystal energy, and healing family! CA is more than a shop, it’s about the people behind it as well. I do just want to say how amazing the products are too -hand picked by Nyree, authentic and ethical. CA come with a whole team of angels behind the scenes as well, customer service is like no other - multiple ways to contact, and I have never waited more than a couple of hours for a reply or resolution. Honestly could not ask for a better experience. ToThe CA team, I hold you in my heart ❤️
It has become extremely difficult to claim items during these live sales due to the sheer volume of competition for each piece. The pace encourages rushed purchases rather than allowing customers to connect with items that genuinely resonate with them.During the recent Tucson live sales, Nyree appeared upset upon discovering that some customers were also watching other live sales, even though those sales were from the same stand, featuring the same items. She stated that if people wanted to see something, they could simply ask and it would be shown. While this may be true for certain “inner circle” customers, having attended the live sales in both Denver and Tucson, I was honestly stunned by that comment.In practise, even items placed in review, where customers are required to message to either claim or release, often went unread or unanswered. Repeated mix-ups with claims were not addressed, and the live chat was filled with people asking how to get through at all. Suggestions such as “message in all caps so we might notice” were being shared among customers, which speaks volumes.There seems to be a willful disregard for how frustrating this experience is for buyers. Nyree’s focus appears to be primarily on the fact that CA has a large number of people competing for each item, rather than on ensuring that customers are actually able to secure pieces they truly want and connect with.
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