The service did not uphold their longstanding commitment to start our cleans at 8am on Tuesday mornings. They began pushing the start time later without any proactive communication about the delays, hiding behind a '4-hour window' policy. When a commitment is made for an 8am start, a 10am arrival is unacceptable, especially when we've scheduled our work around their service. I consider this breach of commitment to be dishonest, and we decided to terminate their service and would not recommend them.
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