I'm back to address this again. Don't threaten me with authorities; they would be interested in the timestamped videos proving the staff said the elderly lady was due a refund back in November. It seems the authorities should investigate your operations. You claim she was out of contract, yet you sent someone with a very generic name from a distant location. The contract began when she was visited. Then, four days later, your fitters came to measure, and just three days after that, the refund window was closed. This was all too much for an 80-year-old to handle, especially when she couldn't confide in her family due to her mistake. A pushy salesperson pressured her into parting with money. So yes, let's involve the authorities; I'd welcome that discussion. And please, no more claims about wrong orders; it's clear who was taken advantage of here. Do the right thing and stop the threats.
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www.crystalclearglass.co.uk - a Crystal Clear approach to double glazing.
Crystal Clear is a trading style of Crystal View Glazing Ltd. Company Number: 12535963, Registered Address: Miller House, 47-49 Market Street, Farnworth, Bolton, Greater Mancheser, BL4 7FU. Phone number: 0800 066 5210.
