We booked a Japan cruise with Crystal through Iglu and were looking forward to it. Unfortunately they changed two of the destinations and and the disembarkation port and conveyed this as a minor change. To us it was not and having cruised around Japan last year meant the cruise had now 5 ports we already visited. Also the two ports they removed were ones we specifically booked the cruise to visit. We contacted Crystal who informed us that we had to go through Iglu. This was the first problem as they then became the go between. (We will book direct in future). Ultimately we lost our deposit and had to pay Iglu extra for doing so. It has put us off booking a future Crystal cruise especially given that we had no recourse for what we considered major changes to the itinerary. I know they decide what constitutes a major change is different from ours and we have to accept this but it does mean we are unlikely to book with them again
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High-end cruise line with mid-size ships sailing relatively exotic, longer itineraries. Numerous theme cruises each year. Includes a travel agent finder.
