Review Time
I am currently experiencing a prolonged billing issue with Crystal Cruises involving a duplicate charge of $1,851.25.
The original charge was refunded; however, the same amount was subsequently recharged to a different credit card and has not been refunded. Although Crystal Cruises informed my bank that a refund had been processed, my bank confirmed that the refund applied only to the original card and not to the second charge.
It has now been over one month of repeated assurances that the matter is being reviewed or processed, yet no refund has been issued and my bank dispute remains open.
Additionally, I requested cancellation shortly after booking due to medical limitations. I was initially told the booking would be cancelled, but no cancellation was processed at that time. A separate representative later cancelled the booking and provided written confirmation.
As of today, the duplicate charge remains outstanding and unresolved.
Customers should carefully monitor billing statements and obtain written confirmation of any refund processing.
I am currently experiencing a prolonged billing issue with Crystal Cruises involving a duplicate charge of $1,851.25.The original charge was refunded; however, the same amount was subsequently recharged to a different credit card and has not been refunded. Although Crystal Cruises informed my bank that a refund had been processed, my bank confirmed that the refund applied only to the original card and not to the second charge.It has now been over one month of repeated assurances that the matter is being reviewed or processed, yet no refund has been issued and my bank dispute remains open.Additionally, I requested cancellation shortly after booking due to medical limitations. I was initially told the booking would be cancelled, but no cancellation was processed at that time. A separate representative later cancelled the booking and provided written confirmation.As of today, the duplicate charge remains outstanding and unresolved.Customers should carefully monitor billing statements and obtain written confirmation of any refund processing.
The Head waitress at beef doesn't listenShe seems to be the epitomy of an individual who prefers the sound of her own voice to that of a customers.Received a reply from Sarah offering a chat with the front desk, which is nice, but don't feel the need to reiterate my disappointment at the attitude and behaviour of the female. A pity, as every member of the ships crew conducts themselves in a most professional manner.
I’ve travelled several times with them and cannot fault them. However my sister recently passed away and I had to cancel my cruise. It was outwith the cancellation period so they lost nothing. Luckily I had insurance. I have £500 destination refund. Whilst I gave them full detail on 11th November I’ve yet to receive this. Seems they have only certain days to process. The Insurance Company and British Airways have refunded me. Seems Crystal lack sympathy/empathy.
We booked a Japan cruise with Crystal through Iglu and were looking forward to it. Unfortunately they changed two of the destinations and and the disembarkation port and conveyed this as a minor change. To us it was not and having cruised around Japan last year meant the cruise had now 5 ports we already visited. Also the two ports they removed were ones we specifically booked the cruise to visit. We contacted Crystal who informed us that we had to go through Iglu. This was the first problem as they then became the go between. (We will book direct in future). Ultimately we lost our deposit and had to pay Iglu extra for doing so. It has put us off booking a future Crystal cruise especially given that we had no recourse for what we considered major changes to the itinerary. I know they decide what constitutes a major change is different from ours and we have to accept this but it does mean we are unlikely to book with them again
We had a nine-night cruise around the Greek Islands in March this year. From start to finish we had a great time. This is a smaller ship catering for around 1200 cruisers.Our cabin was an outside one with a window. We usually have an inside cabin as we spend the minimum time in the cabin but the inside cabins were sold out. Our room was cleaned daily with a turndown service at night. We mainly ate in the buffet restaurant as there was a wide variety of food available all well cooked and tasty. We aren't big fish eaters so we struggled a bit on the seafood evening. It was all well-presented and did look appetizing. On speaking to the chef and explaining we didn't eat fish he immediately offered to have something from the restaurant brought up which was a lovely touch. The chef and his staff are a credit to the company, everyone was very friendly and professional. How they all stay positive and smiling for guests during their long shifts is a testament to their commitment to customer service. There are several bars all around the ship, our favourite was the piano bar. There was always a great atmosphere the magic shows put on by the bar staff were very entertaining. You were always made to feel welcome in this bar by the wonderful team. During the day when returning to the ship we sat around the indoor pool area where the roof could be retracted as needed. There were enough beds around the pool with for sun-worshippers and additional shaded area seating. Again the staff who served the drinks were all friendly and helpful. There was no long wait to be served your drink was brought to you immediately. There is an outdoor pool with sunbeds and cabanas all around it for adults only. Overall the ship was very clean. On other cruise lines in between meals, they provided a snack service/afternoon tea and similar at night. This wasn't available here. The food available had to be paid for. As this was an all-inclusive cruise we weren't expecting this. The management could look at this being provided. We did go to two shows in the main theatre but weren't impressed at all. On other cruise lines, they usually have a show by staff from all services to showcase their talents which are usually very good. Again the management could look at this for the future. Would we recommend this cruise line? Yes, there was nothing that would put us off cruising with Crystal again.
Great service good food main dinning room dark and tired as with most of the general areas entertainment excellent seating around the pool needs changing tours very poor clearly not checked out
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High-end cruise line with mid-size ships sailing relatively exotic, longer itineraries. Numerous theme cruises each year. Includes a travel agent finder.
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