The only issue for me which is why I downgraded from a 5 to a 4 was the transfer on arrival from the airport to our hotel .
The driver was unhelpful . No information for passengers , the bus was cold despite asking for it to be heated . It took too long via Bishofshosen and stopping to offload to taxis for Bad Hopgastein . At our hotel we had to offload our own luggage .
I reported this to our hotel rep .
However we will book again with Crystal next year .
Alan
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