need to warn the community about my current situation with CS.MONEY. They have been holding my money since mid-December and are now giving me the runaround.
Here is exactly what happened:
Dec 15th: I made a deposit (I’ve used the site before with no issues). Suddenly, my account was BANNED.
Verification: Support asked for photos of my credit card and our chat history. I provided everything immediately.
The First Delay: I waited days for unblocking, only to be told they were "waiting for the developers."
Dec 19th: They finally initiated a refund request and told me to wait 7-14 days.
Dec 31st: When I followed up, support claimed the refund was already sent to the bank and told me to wait another 7-14 days for the bank to process it.
Today (Jan 13th): Still NO money and NO refund receipt. When I asked for a transaction ID or ARN (Acquirer Reference Number) to check with my bank, they refused to provide it. Instead, they went back to the old excuse: "Waiting for the developers' reply."
The Red Flags:
They claim the money was sent to the bank on Dec 31, yet now they say they are "waiting for developers." If the money was sent, why do developers need to be involved again?
They refuse to provide a simple Transaction ID/ARN, which is standard practice for any legitimate refund.
They keep resetting the "7-14 days" timer to keep me waiting.
I have been without my money for nearly a month. It’s clear they are just stalling. Has anyone else been banned for no reason and struggled to get their deposit back?
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