My account was restricted after depositing funds (via crypto) due to AML checks. I fully complied and submitted all requested documents, including proof of income, more than 48 hours ago.
Since then, my funds and skins remain locked with no clear timeline for resolution. Support responses are polite but repetitive, referring to “ongoing review” by analysts/developers without providing written reasons or updates.
Because prices are volatile, the restriction has resulted in financial impact, and there is no clearly stated deposit threshold or post-verification limit on the site.
Based on my experience, I would advise caution when depositing larger amounts, as access to funds may be restricted for an extended period even after full compliance.
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