I actually liked this website, but what happened yesterday shocked me. As usual, I deposited money into the website using my card and I won. I wanted to withdraw in crypto (Solana), and it showed 'manual hold.' I thought it was just some kind of procedure and that everything would be fine. After some time, I won again and withdrew to CS2, and everything was fine.
Then after finishing my session, I checked my crypto account and saw that I had not received the money. I contacted support and they asked me to complete KYC, which I willingly did. But after completing it, I was blocked from my account without any explanation, even though there was still money in it.
I contacted support again, and they said something failed and that they would contact the admins, which would take a couple of hours. It has already been 6 hours and I am still waiting. On top of that, I had deposited a CS2 skin as well.
A terrible experience, I do not recommend it.
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