csgoroll.com

This site is extremely misleading, and the reward system is not transparent. I used roughly 300,000

This site is extremely misleading, and the reward system is not transparent.

I used roughly 300,000 coins, reached Captain 1, and after the new update I ascended and invested all ascension points into weekly rakeback, which showed 1.87%. During the week I played over 6,000+ coins.

Based on the percentage shown, the expected rakeback should have been around 110–115 coins. Instead, I received 35 coins.

When I contacted support, they suddenly claimed that weekly rakeback is calculated using house edge and other internal factors. This is not disclosed anywhere on the rewards page.

The rewards page clearly states:

“Earn a weekly bonus credit based on your total play during the week.”

and

“Weekly rakeback returns a percentage of your play every week… You can also use ascension points to increase your weekly rakeback percentage.”

There is no mention of house edge, hidden reductions, or additional calculations. What support says after the fact does not match what users are shown when making progression decisions.

This is especially concerning given the site’s history of making long-term reward promises and later changing or removing them after users have already invested significant time and money.

The pattern here is simple: rewards are advertised one way, but paid out another. I’ve taken screenshots of everything.

I no longer trust this platform and strongly advise others to be cautious. Do not assume the rewards work as described. CSGOROLL answer: We want to clarify how weekly rakeback works, as the assumptions in this review are not correct. The displayed weekly rakeback percentage applies to eligible contributions, not a flat percentage of total wagered coins. Weekly rakeback is calculated using net contribution, which factors in house edge and game type — not raw wager volume. Because of this, calculating expected rakeback directly from total play will not produce an accurate result. This calculation method has always been used to determine weekly rakeback. Our new rewards system is built in a way to reward more to our active users, often paying out more than what they received with the previous system. That said, we acknowledge that the rewards page can be interpreted too broadly, and we’re continuing to improve how this is communicated to avoid confusion. Here is my answer to this: The issue isn’t whether an internal calculation exists — it’s that none of this is disclosed on the rewards page where users are asked to allocate ascension points.

The page states that weekly rakeback “returns a percentage of your play every week” and shows a specific percentage. There is no mention of “eligible contribution,” “net contribution,” house edge, or game-based reductions.

Ascension is a one-way decision that resets progress. I invested all my points into weekly rakeback based on the information shown at the time. Only after payout was I told that the displayed percentage does not apply to total play.

Saying that this has “always been calculated this way” does not change the fact that it is not communicated to users when they are making irreversible progression choices.

You’ve acknowledged that the rewards page can be interpreted too broadly — that is exactly the problem I’m highlighting. Stop with the gaslighting

Date of experience: Feb 05, 2026