BEWARE - READ THE T's & C's! Because I am poor, and had no heating on all winter because I couldn't afford the £21 a day it cost to heat my room, I was eligible for help under the ECO4 Scheme - now that in itself is great, (although what I really needed was Solar PV to run my electric underfloor heating, but couldn't have that as rest of house is heated by gas!), so I now have had grant funding to give me free wall insulation, and a new boiler, to heat the part of the house that I do not live in!) Don't get me wrong, I am very grateful for that, and they have put me one radiator in my room which will hopefully take the edge off during the winter if I can afford to actually run it?Before I signed on the dotted line, I sent this paragraph via email to the company "If this is likely to end up costing me, I really cannot do it, as I am literally scraping by on the bare minimum the Government thinks it is ok to live on" & I was told it wouldn't cost me any money - which it hasn't, BUT, I am left with 'stuff', a layer of plaster dust absolutely everywhere. Being disabled & unsteady on my feet, it isn't really safe for me. I have a 30 minute care call every day, but that might give my carers 5 minutes to clear &/or clean one thing, and I will be lucky to have a clean and safe house before Christmas. I did know that there would be no decorating, (which I can't afford to have done anyway), but didn't really think about the other things.20/09/23 So begins the catalogue of disasters!I have sent a few emails now to the company, none of which have been answered - the latest thing is that it has been pointed out to me by someone else, the absolute MESS the front of my house has been left in. They have literally 'stuffed' the holes they have made with a load of dark grey concrete, & just left it - no cleaning of the brickwork surrounding the holes, it looks as though a 5 year old has done it, & one of the areas has cracked already! What will that do to my wall, let in water? The windowsill beneath was white and is now grey - not wiped up afterwards, if that is now hardened concrete?October/November 2023The company sent an absolute cowboy back to -1/ Put back my curtain rails & stair rail so that I could get upstairs2/ Insulate my loftThe cowboy put back my curtain poles & reinstated my stair rail. A few days later, the lounge pole fell out of the wall - there were NO wall plugs! THEN, the 3.5m very HEAVY wooden stair rail began to come away from the wall, again, NO WALL PLUGS! Contacted company who told me that their 'engineer' had confirmed that plugs were used but they had obviously 'sunk into the insulation'! So EVERY plug along a 4m length apparently had sunk? Plus every plug used to put up my curtain poles? He lied to his employer who in turn had lied to me. Had that rail come away when my little granddaughters were using it, then the large screws could have taken an eye, or had it landed on them, it could have resulted in a serious criminal case!The loft - the same cowboy went in the loft which was stuffed with lots of 'stuff', including the belongings of my daughter who took her own life a year ago. He moved the whole lot over the bathroom only, so all the weight was in one place! Then strew fibre glass everywhere else. Nobody could even get in to move the contents safely, An absolute MESS! Had to pay someone to sort it out!Another thing transpires - the 'built in cupboard that I spent a lot of money on, will no longer fit, they took it out to fit the wall insulation, but did not say that it wouldn't go back again!! I am so upset. I'm disabled, live on my own, & am now living in a dirty pigsty as my things have been moved & left. I can't sort it.Despite asking if the washing machine was ok & connected, it seems that it isn't, more upset.After several weeks, I've never heard the new fan in the Utility Room running - turns out it wasn't actually connected to the electricity!I did eventually get a reasonable compensation payment from this dreadful company!THEN, in December 2024, when I had a new gas hob fitted, Currys found that I had been left with a GAS LEAK!! For over a year! Fortunately it was outside at the meter but British Gas turned up within 2 hours to sort it - this company is DANGEROUS!!Just be aware that it isn't quite as easy as it seems ...
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