Caution - the communication and customer service from this company regarding the ECO 4 scheme has been appalling. I have experienced multiple surveys and visits over the past year, made numerous phone calls, and sent many emails, yet have received minimal responses. Today, I finally managed to speak with someone, only to be informed that funding for solid wall properties like mine has already been withdrawn under the ECO4 scheme! I am extremely upset! I remained with this company after being assured that work would commence soon, but now it’s too late, and I have missed out on crucial work that could have addressed my health issues. Terrible service!
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