This company is absolutely disgusting. I have been a credit card holder for almost 10 years. I have recently changed my name and I want my credit card to reflect that change. This company has made it the hardest possible to get that done. The only option you have is to send in your original documents, which took up to 6 months to get. The person I spoke to told me straight out that some people don’t even get there documents back or they have to jump through hopps to get it back. CTFS has even told people they lost them and couldn’t help them. This is the only credit card or company which I have that has refused to accept anything other then your original documents. This leaves me in a very awkward situation. Use a credit card with the wrong name, cancel my credit card of 10 years, or possibly loose all my documents when I send them in. Absolutely disgusting. The world is changing and every company should be working towards making things easier for their clients.
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Canadian Tire Services Ltd., doing business as Canadian Tire Bank, is the financial services subsidiary of the Canadian Tire retail chain.
