Overall, a positive experience. My child loves the bed, although the delivery was slightly delayed compared to the original dispatch date, which I was somewhat prepared for (removing half a star for that). It took some time for the VOC to settle, and it had a similar smell to other brands, so my expectations were a bit higher (losing another half star for that). I believe the service offers the best design and customization available, making it worth trying if it fits your needs. I placed my order on 18 Sep, and by 28 Sep, the status was still 'Awaiting processing'. After inquiring, it changed to 'In Production' the same day. The estimated dispatch was 26-28 Nov, but on 29 Nov, I was told it was in 'quality check' and would be dispatched in early December. After following up, I was informed it would ship the following week, with a new estimated date of 6-10 Nov. Finally, on 10th Nov, it moved to 'Prepare to ship', and I was contacted about the mattress delivery on 13th Nov, which arrived on 14th. The other delivery service was less reliable, having delivered to the wrong address. I had no missing screws or parts, and assembly took about 2.5 hours for the frame and an additional 1.5 hours for the drawers. The service does respond to important emails, and I later realized that the representative who replied is the founder, so the lack of responses to some of my inquiries is understandable but could be improved.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Cubbly, we design and build beautiful, handcrafted children’s beds that combine timeless style with Montessori principles. Made from solid wood and finished with child-safe materials, every bed is created with care, customisable to your needs, and built to last. We're here to help families create safe, inspiring spaces where little ones can grow, play, and rest.See more
