If there was an option for zero stars, I would choose it. I have never left a negative review before, but this service has been the worst I've encountered, and I want to warn others. It took twice the expected lead time to receive my order (a toddler bed and mattress). Upon arrival, there were missing parts, preventing the assembly team I hired from completing the setup. I've spent hours trying to reach them via email and phone (note that you cannot speak directly to the company; calls are handled by an offsite service that is ineffective) to resolve this issue, but they haven't responded. When they finally did, they claimed to be arranging replacement screws, but that order was mysteriously canceled. After multiple calls and emails with no replies, I've had to involve trading standards to attempt to resolve this, but they are still not contacting me to organize a refund or proper collection of the items. I couldn't give a worse review. Given the cost of these items, I expected a far better service. Avoid this company.
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At Cubbly, we design and build beautiful, handcrafted children’s beds that combine timeless style with Montessori principles. Made from solid wood and finished with child-safe materials, every bed is created with care, customisable to your needs, and built to last. We're here to help families create safe, inspiring spaces where little ones can grow, play, and rest.See more
