I rented a unit at CubeSmart expecting a long-term arrangement. Three months after move-in, my monthly rate was increased by 33%.Yes, their agreement allows increases and labels the starting price as “introductory.” But in practice, this felt like a teaser rate designed to get customers in the door, then hit them with a major increase almost immediately.I moved out on principle and transferred everything to another storage company. Even after paying movers, the total economics were better than staying with CubeSmart at the new rate.I have friends in the area actively looking for storage, and I will be telling them to avoid CubeSmart based on this experience.If you only need very short-term storage, maybe this model works for you. If you want pricing stability and a company that values long-term customers, look elsewhere.
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CubeSmart is a self-administered and self-managed real estate company that owns or manages more than 900 self-storage facilities. We are a proud, passionate and dedicated team working in a collaborative environment to provide award-winning service and innovative solutions to our Customers. With more than 1 million satisfied Customers, CubeSmart is the most trusted service provider in the industry.See more
