cubesmart.com

Theft, Complacency, & Fraud - Oh my!

I just got off the phone to report a fraudulent use of my information, which was taken when my unit was robbed. Three cards were taken out thus far. Here is a scenario for the crime junkies out there; 1. a storage company has in-house insurance that only covers a robbery of a unit if there is a sign of forced entry. 2. They also only permit the use of locks sold in their office. 3. Entry does not appear forced to the robbed units. 4. Supposedly it is secure, but after a robbery, no way is provided to access a recording of the incident; nor does anyone seem to be able to look up who might have accessed that particular floor; when supposedly the access codes only open an particular floor. 5. Items that are left in robbed spaces are blatantly damaged, but again, no forced entry. 6. The unit was clearly professionally robbed because of the waya they slashed open the boxes AND left behind a bit of their own trash for a real kindness in an otherwise very organized unit. 7. The inhouse insurance askes for a valuation that the employees all can see. 8. They also use your card and therefore have access to your card number. 9. They have address and email and phone and ID... And again, for those not tracking it YET; the locks are theirs; the insurance is theirs; the security system is theirs; they know their way around all of the above; and the entry must not appear forced for a dime to be covered. Now they are not only responsible for the loss of my belongings and the supplies I had gathered with funding I had received to start a business, but they also now carry responsibility for my identity being stolen and for damage to my credit report. Branden told the cop who looked at my unit that he had theories about how "they" were getting in... From the reviews, I do not think anything is being done by anyone who works there - or by the cops for that matter - to actually stop "them".

Date of experience: Feb 01, 2026