⭐ 1 Star – Predatory Rate Increases, Zero Added ValueCubeSmart’s business model appears to be nothing more than systematic price gouging. They raise rates every six months by more than 25%, with no explanation, no added services, and no increase in benefits whatsoever. The unit stays the same. The access stays the same. The service stays the same. Only the price skyrockets.There is no justification for these increases other than exploiting customers who have already moved their belongings in and are inconveniently “locked in.” This is not inflation. This is not market adjustment. This is a deliberate, recurring cash grab.What makes it worse is the complete lack of transparency or accountability. No improvements, no upgrades, no communication—just a notice saying “pay more or leave.” That is not customer service; it’s coercion.If you value fair pricing, honesty, or basic respect as a customer, look elsewhere. CubeSmart treats long-term customers as targets, not partners. I will not be renewing and strongly advise others to think twice before doing business with a company that rewards loyalty with repeated, unjustified rate hikes.
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CubeSmart is a self-administered and self-managed real estate company that owns or manages more than 900 self-storage facilities. We are a proud, passionate and dedicated team working in a collaborative environment to provide award-winning service and innovative solutions to our Customers. With more than 1 million satisfied Customers, CubeSmart is the most trusted service provider in the industry.See more
