If I could, I would give them a minus rating. While the local people are nice, the people up the line even to the VP refuse to even return a call. I am being charged extra because I allegedly had 2 nsfs in the past 12 months. I called my bank and verified that I have had zero nsfs. In fact after the first one, I went to the site and showed them that it was returned for duplicate charges( I rented 2 spaces and they billed same amount twice)so the nsf charge was removed. The local manager called IT who said they could not do anything about it still being nsf because the system had coded it that way and I contacted customer service who said they would have Ali the district manager call me. No call came. I called back and was told Ali closed the case. I escalated to VP and was told he would call. Again no call. Called back and again was told VP closed the case. No contact. No desire to speak to customers. Run away, Do not rent from them. They do not know what good customer service is. You have to at least call and listen to the customer!
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CubeSmart is a self-administered and self-managed real estate company that owns or manages more than 900 self-storage facilities. We are a proud, passionate and dedicated team working in a collaborative environment to provide award-winning service and innovative solutions to our Customers. With more than 1 million satisfied Customers, CubeSmart is the most trusted service provider in the industry.See more
