Current customer. Contacted about renewal, asked if I could upgrade to the top package on those terms. Initially I was told I had just signed a 24 month contract which was wrong. Eventually I was told it's not possible, despite being possible for new customers. So I have to switch to upgrade. Comical.
Customer support is driven or uses AI assistance with telltale signs. When I called out the agent their spelling etc became noticeably worse. Telltale platitudes, em commas, etc.
Even more strangely, elements on trustpilot page won't load to make a review unless I hotspot through mobile. As someone that works in infrastructure and had a Unifi home network, that's very suspicious.
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