Review Time
Rayhan gave us a phone call explaining my deal was coming to an end and it was up for renewal, he had explained the new deal I would be getting and I’m getting the same deal I was on but for even cheaper than what I’m paying! Which is a bonus!
Rayhan explained everything well how much I’d be paying etc
Thank you again!
Easily contacted Customer Care and spoke to Kenan who did an excellent job. Took the details of my query and promised to raise it with their support team and let me know the outcome. Received an update from Kenan less than an hour later. Great and impressive customer service from both Kenan and the Cuckoo support team.
I got a call today, one of the ones that flashes up on your mobile as suspected spam. So when I answered it I was a bit guarded, but I needn't have been. The call was from Cuckoo customer service to let me know my contact was up for renewal, and believe it or not they could save me money.
Renewing my contract was a no brainer, not only did I get the contract £5.00 a month cheaper, I got a loyalty discount of 50% off for the first six months of the new contract. Having been with Cuckoo for quite a while with zero issues I jumped at renewing. Being spoken to by a polite professional friendly customer service agent helped the process too. Steve-o made the whole process quick easy and very pleasant.
I can honestly say I would recommend Cuckoo to others looking to renew their broadband contract.
Just had a phone call from Rayhan offering me a great deal on my broadband saving me more than half of my monthly bill! He was very personable, friendly and professional. Would definitely recommend this company for your broadband!
I've been with Cuckoo Fibre for 2 years and been very happy with them for my broadband and as company. I spoke to Stevo, customer services, today and am pleased that they look after their loyal, as well as new, customers. Stevo, customer services, was friendly, polite, very clear and offered me a great deal for a further contract. So, well done to Cuckoo for being proactive and caring for your customers.
Rayhan was clear and polite on the call. He explained that we could be on a better plan and that we could pay less for the service than we are. He did not take up much of my time, and I left the call with clear expectations on what will happen next.
I was originally a customer of swish fibre. Was transferred to cuckoo fibre. Since July 2025 I have been trying to change my payment date. This has resulted in multiple phone calls, emails being ignored, a manager refusing to call me. Two Dsar's requested and ignored. I cancelled my direct debit and reset this up and was assured it was correct moving forward... This was not the case.
To this day my payment date is still not correct! No one is willing to help!
Renewal of the contract (with discounts applied) was quick and easy. The online process didn’t work for some reason, so having contacted support, the agent (Adisa) did a great job in sorting it all out for me 👍
Well after a rocky start, Cuckoo have come up trumps and I am connected and enjoying the great customer service relationship. As they say good things come to those that are regularly updated and wait. Big shout out to Omar for your friendly helpful support and also a thanks to Emina for your assistance. Cheers 🍻
Current customer. Contacted about renewal, asked if I could upgrade to the top package on those terms. Initially I was told I had just signed a 24 month contract which was wrong. Eventually I was told it's not possible, despite being possible for new customers. So I have to switch to upgrade. Comical.
Customer support is driven or uses AI assistance with telltale signs. When I called out the agent their spelling etc became noticeably worse. Telltale platitudes, em commas, etc.
Even more strangely, elements on trustpilot page won't load to make a review unless I hotspot through mobile. As someone that works in infrastructure and had a Unifi home network, that's very suspicious.
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