I bought a children’s mid-sleeper bed that became unstable after just four months of normal use. The side rail — a critical safety feature designed to stop a child falling from height — moves and does not stay secure.
Before contacting the company, I followed their own instructions and tightened all fixings. The problem remained. Despite this, they dismissed the issue as “routine maintenance” and refused to acknowledge any fault.
The bed is now not being used at all because it is unsafe. My child has been left without a bed, and I am also stuck with a mattress that only fits this specific frame and is now completely useless.
What is most concerning is the company’s attitude. Rather than addressing a clear child safety issue, they relied on scripted responses, hid behind “goodwill” language, and refused a full refund. Apparently, a safety rail that works loose on a child’s elevated bed within months is considered acceptable to them.
If this is their standard for children’s furniture and customer care, I would strongly advise parents to shop elsewhere. Safety should not be optional.
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