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I bought a children’s mid-sleeper bed that became unstable after just four months of normal use. The side rail — a critical safety feature designed to stop a child falling from height — moves and does not stay secure.
Before contacting the company, I followed their own instructions and tightened all fixings. The problem remained. Despite this, they dismissed the issue as “routine maintenance” and refused to acknowledge any fault.
The bed is now not being used at all because it is unsafe. My child has been left without a bed, and I am also stuck with a mattress that only fits this specific frame and is now completely useless.
What is most concerning is the company’s attitude. Rather than addressing a clear child safety issue, they relied on scripted responses, hid behind “goodwill” language, and refused a full refund. Apparently, a safety rail that works loose on a child’s elevated bed within months is considered acceptable to them.
If this is their standard for children’s furniture and customer care, I would strongly advise parents to shop elsewhere. Safety should not be optional.
I ordered dining table and chairs at the beginning of November, scheduled for delivery early December. I still do not have my order, I am now left with no dining table for Xmas, my family Xmas has been ruined. This company will fob you off and tell you they have the stock when, in fact, they don't. Communication is terrible, I stated a couple of weeks ago that I would like a refund if they could not supply for Xmas, this would allow me source elsewhere, I was still informed that I would get it delivered on time. I have only just been informed that I will have my order 29/12, too late for me. This company are happy to take your money and hold on to it and fob you off.
Added bed to basket. Told there was 1 left in stock so purchased it. Website immediately changed to say bed now out of stock. Then received email being told bed was not in stock after all - no refund issued. I emailed bed manufacturer (Flair Furnishings) to check whether the bed's gone end of life and was told that the bed is currently in the production phase. Discovered independently that Flair Furnishings owns Cuckooland meaning customers are being misled into making purchases for stock that hasn't even been made. No refund yet received and bed is mysteriously back in stock again on their website!
I bought a children’s mid-sleeper bed that became unstable after just four months of normal use. The side rail — a critical safety feature designed to stop a child falling from height — moves and does not stay secure.Before contacting the company, I followed their own instructions and tightened all fixings. The problem remained. Despite this, they dismissed the issue as “routine maintenance” and refused to acknowledge any fault.The bed is now not being used at all because it is unsafe. My child has been left without a bed, and I am also stuck with a mattress that only fits this specific frame and is now completely useless.What is most concerning is the company’s attitude. Rather than addressing a clear child safety issue, they relied on scripted responses, hid behind “goodwill” language, and refused a full refund. Apparently, a safety rail that works loose on a child’s elevated bed within months is considered acceptable to them.If this is their standard for children’s furniture and customer care, I would strongly advise parents to shop elsewhere. Safety should not be optional.
Unsafe Children’s Bed & Extremely Disappointing Customer ResponseI’m really disappointed with my experience with Cuckooland. I purchased a children’s bed recommended for ages 4+, and my son — who is 4 — was injured while using it under completely normal conditions, due to sharp posts within the sleeping area. As a parent, this was extremely distressing.When I raised the issue, the company repeatedly insisted that the bed meets BS EN 8509 safety standards, but this does not change the fact that my child was hurt. Real-world safety cannot be assessed by lab tests alone, and you simply cannot put a price on a child’s safety.Instead of investigating the product properly or offering a suitable resolution, I was told the bed was not faulty and that any additional precautions were my responsibility — despite my son using the bed exactly as intended.I requested either a replacement bed of a different model or a refund so that my son could sleep safely, but this was refused. I was instead offered a small goodwill payment of £60 to “put in place safety measures” which does not address the issue or the risk posed.I will be escalating this matter to the company’s Managing Director and the Furniture & Home Improvement Ombudsman, as I believe safety concerns involving children should be taken far more seriously.This experience has left me extremely disappointed, and I cannot recommend Cuckooland based on how this situation has been handled.
Do not order from this company. Followed up on an order after the expected delivery of 10-14 days. They they asked did I want to confirm the order as it would be 10-14 date- absolute nonsense. After "confirming" the order and following up again and again I was told it would take 3 weeks. I assume this is another lie and I don't expect to get my order before Christmas which is a child's gift. Very frustrating.
Ordered a bed that the website said was in stock and would be dispatched after 5 days. It wasnt dispatched after 5 days. Got in contact with the company who then told me 10-14 days. Then when i tried to clarify this they reported 30-45 days. Clearly they cannot committ to when customers will ever get their products yet they take your money straight away!
Judging from previous reviews the service is experiencing huge problems this summer! I have ordered £670 worth of kids furniture, the two items out of three arrived and the most expensive, nursery set £460 worth didn’t arrive. I was trying to call cuckooland for days but their phone line is clearly not working - two days “busy”. It was impossible to get through. In addition when I’m trying to access my order from my account online it comes up with an error message. I’ve emailed them , two days later they replied they will look into it and silence again for days…. outrageous
Would not recommend, ordered a bunk bed. Got a text with a delivery date the next day. My partner took the day off work to help me get it in and that morning we took the boys beds down as they was broken and fixed so once day couldn’t just put them back up, to then get a test a hour later saying they can’t deliver as they haven’t been given my order yet!! 2 days later and kids are still sleeping on the floor with no updates to when the beds will come, so in to minds to cancel the order all together! My poor kids
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