The bases of both bowls of my spice grinder became faulty whilst under warranty. Cuisinart customer service answered the phone quickly and were very prompt and polite when dealing with my issue. I was disappointed that they didn't have spare bowls in stock. They advised me they I would have to wait at least a month for the stock but couldn't guarantee it. I complained as we use the appliance every day. They phoned me back very quickly and agreed to send out a complete new replacement appliance. It arrived very speedily. So, overall very pleased with the customer service but disappointed that basic spare parts are not kept in stock. There was nothing wrong with our motor after all.
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Cuisinart Heritage – Over 50 Years of Kitchen Innovation
In 1971, Cuisinart revolutionised home cooking with the introduction of the food processor to the U.S. market, transforming a professional chef’s tool into an everyday essential for households. For more than five decades, the brand has been at the forefront of kitchen innovation, continually refining design, engineering, and functionality to meet the evolving needs of cooks everywhere. Each product reflects the knowledge gained from working with chefs and listening to home cooks around the world, with a focus on durability, precision, and convenience. This legacy of bringing professional performance into the home has shaped generations of appliances — from food processors to coffee makers and blenders — all designed to make cooking easier, faster, and more enjoyable.
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