I would love a “Zero” star option but 1 will do. Order #8900491194I ordered two whisks for my Cuisinart stand mixer on December 30 (Order #8900491194). The parts never arrived.When I contacted customer service on January 12 to check the status, I was told the order had never been shipped. Since I needed these parts urgently for our business, I requested to cancel the order. I was then told that Cuisinart “doesn’t cancel orders,” despite the fact that nothing had shipped.What makes this worse is that my credit card was charged on January 12 — the same day I called — and only then did they ship the parts, after I had clearly asked to cancel.Delaying fulfillment, charging weeks after the order was placed, and refusing to cancel an unshipped order shows a serious lack of customer service and internal controls. This experience has completely turned me off from ordering directly from Cuisinart.I will not be ordering from them again and am switching to KitchenAid, where parts availability and customer support are far better—especially for business use.Detroit, MI
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