Review Time
Horrible website service. I placed an order, and there was no prompt asking where it was to be delivered. When I received the receipt, it had my old address in a different state. I emailed them asking to change it and they said they couldn't change anything on an online order. I then called them and they said the same thing. They told me that once I received a tracking number, I could change it with the carrier. After 3 days, I finally prompted them for my tracking number, and when I tried to change it on UPS's website - they wanted to charge me $50! I called back asking to cancel the entire order and they said they couldn't - even though the product had yet to be picked up from the warehouse. THIS IS WHY I ORDER FROM AMAZON!!!!! Ridiculous. Because of this, I will never order Cuisinart products again. (Not to mention, look at how many awful reviews there are!!!!)
I would love a “Zero” star option but 1 will do. Order #8900491194I ordered two whisks for my Cuisinart stand mixer on December 30 (Order #8900491194). The parts never arrived.When I contacted customer service on January 12 to check the status, I was told the order had never been shipped. Since I needed these parts urgently for our business, I requested to cancel the order. I was then told that Cuisinart “doesn’t cancel orders,” despite the fact that nothing had shipped.What makes this worse is that my credit card was charged on January 12 — the same day I called — and only then did they ship the parts, after I had clearly asked to cancel.Delaying fulfillment, charging weeks after the order was placed, and refusing to cancel an unshipped order shows a serious lack of customer service and internal controls. This experience has completely turned me off from ordering directly from Cuisinart.I will not be ordering from them again and am switching to KitchenAid, where parts availability and customer support are far better—especially for business use.Detroit, MI
I ordered a replacement part for my food processor after a piece broke off and I could not get it to work. But after I ordered the replacement part-10 minutes later-I was able to get the processor to turn on. I immediately called to cancel the order and customer service says "once order is placed -you cannot cancel"! They said when the UPS driver comes refuse to take it-well if your not home or miss them you are responsible for the shipping costs back. What! So I just sent the part back for reimbursement $105 a shipping charge of $52. This is totally unacceptable with todays computerization!NS -NJ jan 2026
I RECEIVED A NEW COFFEE POT UNDER WARRANTY TO REPLACE A DEFECTIVE PREVIOUS MODEL, WHICH WENT BAD AFTER 2+ YEARS. WE WERE HAPPY TO RECEIVE THE NEW POT, EXCEPT IT STARTED LEAKING WATER OUT THE BOTTOM ALMOST IMMEDIATELY. CUISINART CUSTOMER SERVICE ESSENTIALLY SAID TOO BAD SINCE THE WARRANTY ON THE FIRST POT HAD RUN OUT. NO REPAIR OR REPLACEMENT WOULD BE FORTHCOMING. LOUSY ARRANGEMENT TO NOT WARRANT A BRAND NEW POT FOR EVEN A FEW WEEKS. WE ASSUMED THAT THE NEW POT WOULD HAVE AT LEAST A LITTLE WARRANTY. WE DID NOT KNOW THE NEW POT'S COVERANGE WAS ONLY AS LONG AS THE ORIGINAL POT'S. WE WON'T BE BUYING ANY MORE CUISINART SMALL APPLIANCES - EVER.
I ordered a coffee pot and entered shipping address somehow it picked up an old mailing address. I tried to correct immediately and Cuisinart stayed I would have to wait for the tracking information once shipped ( not shipped yet) and contact UPS and try and have them change the address they haven't ship I called customer service immediately. I got into my account and could not edit it. So now if ups doesn't redirect someone will receive a $150 coffee pot. There should be a way to correct within minutes. The shipping details were confirmed and the order before placed requested verification on apt number. Cuisinart needs a better way to correct orders if not shipped yet.
The coffee maker I bought for a gift did not fit under the cabinets that they had. (apparently their cabinets are not standard height) I tried to return it, it was a Christmas gift, and was told they had to ask a superviser to be able to return it past 30 days. Again, it was a gift and wouldn't be opened until Christmas.Now I have to return it via UPS or Fed EX. It is $84 to send it back! Half the cost of the coffee maker! Cuisinart does NOT make it easy on the customer! Now wonder we all use Amazon, Walmart and Target! Easy returns. I won't be buying from them again!!!
Kettle broke down within 12 months. Expected a fairly good customer service experience but very wrong. As others have said, there is no support! I am forwarding the same email every working day. Certainly wasting my time...Buy other brands. Even Supermarket's own brands are probably better reliability and support than these.
I'm not sure what has happened to Cuisinart(Conair) as we used to have great service and reliable appliances. Two out of the last three Cuisinart products we bought were great. But our latest encounter was enough for us to steer clear of them in future.On November 29th I placed an order for a food processor with Cuisinart, and received a confirmation of the order by email. On December 3rd I called and after multiple attempts at a callback (I tried holding but I had to push 2 on the phone every 30 seconds or they hung up) I asked about the status of the order. To my amazement the support person apologized, the unit was out of stock, the computer must have glitched (as a retired IT manager I know if a system didn't update their data immediately when they were sold out, someone should be fired). Her suggestion was to give me the unit number and I could Google it to find out if any other retailer sold it. Of course I had ordered a Black Friday special and by Dec 3rd all sellers were back to the 'regular' price. After my initial order I searched for a manual, and a link to Amazon came up with a Cyber Monday special- at $80 less than Cuisinart - if I had know this on Nov 29th I could have ordered from them.Regardless, I told the support person their suggestion to google other sellers was unacceptable, I wanted a better unit with the same discounts. So they offered an anniversary model (which was priced $10 more) at the same price, which I agreed to.It then took until December 8th before it was shipped, by mail! Delivery is expected December 15th, but the postal service may pull their favourite trick (leave a note saying we had to go to a postal unit the next day to pick it up - which happens 4 out of 5 times). UPDATE: As I suspected Canada Post used their pony express service, so today, Dec 16th, I get a notice to pick it up at a depot. In other words, it wasn't delivered.If only I had gone to Amazon first I would have had the unit I wanted on Dec. 3rd for $80 less.My recommendation is to avoid buying Cuisinart, but if you must, never order if directly from Cuisinart, they literally have NO customer service.
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