I bought their Air fryer of Amazon. It started pealing so contacted cuisinart customer service as advised by Amazon.I was told to send item to cuisinart and when warehouse confirm delivery I get sent replacement. Having said that , I have no proof with them as item was bought in Amazon but they asked me to return outside of Amazon . So say item get misplaced or lost , will I have a claim against you? I doubt it. Wouldn’t it be better to offer immediate replacement and organise collection for faulty item on same day if delivering new one. This way customer has peace of mind and doesn’t get left without their air fryer for 1-3 weeks . Very poor solution and way of handing claims . Not very happy
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