It used to be my favourite store , favourite customer service….not anymore !!
I had some customers points , £20, that I used to purchase a fragrance for my son . Another 13, very expensive, for me smell like nothing but my son is autistic and is totally obsessed with this perfume. I used my points and a code , totally £107 , I was so happy! But Cult beauty didn’t accept payment with Klarna , but it was ok with PayPal and Clearpay ! But the payment didn’t went through !!!
I try again few times …always cancelled!!
I used Klarna one time card and the order was cancelled minutes after I already received an email that my order would be delivered !!!
The problem now is that my points are gone !!!
Even though customer service team told me to keep placing the order until it be accepted!!!!
I asked if perhaps they could place it in my behalf, I would pass the card number, no response!!!!
I’m really desperate!!!
Not ever again!!!
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