I am a seller on Cults3D and unfortunately my experience with the payout system has been extremely frustrating.
For more than one month I have been trying to resolve a problem with my payouts through Hyperwallet. The activation email required to create my payout account never arrives, which means I cannot access the Pay Portal and cannot withdraw my earnings.
During this time I have followed all the instructions provided: checking spam folders, searching for Hyperwallet emails, attempting the password reset option, and contacting support multiple times.
I also contacted Hyperwallet directly, but they informed me that they can only assist after the Pay Portal account is activated. Since the activation email never arrives, I am completely blocked and unable to access my funds.
At this moment my earnings remain locked in the platform and the issue has still not been resolved despite repeated attempts to contact support.
I hope the Cults3D team can finally review my case and provide a concrete solution, as sellers should be able to access their earnings without facing this kind of prolonged technical issue.
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