culturalcare.com

4.5
4.5 Based on 954 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Pierre Wishelle
I am very unhappy with my current rematch situation. I have been in rematch since Friday, April 3rd

I am very unhappy with my current rematch situation.

I have been in rematch since Friday, April 3rd, and I was only contacted today (April 8th) by my CRM, Jericha.

My host family decided that I would not be working during the two weeks of rematch, but that I could stay in their home. However, the situation is extremely uncomfortable: I no longer eat, I don’t have access to the car, they don’t speak to me anymore, and I spend all my days alone in my room. They didn’t even allow me to use the car for my birthday.

Things were already not going well with the family before, which is why I requested rematch.

I explained to my CRM and the agency that I cannot stay in this environment. I feel physically and emotionally unwell — I constantly feel nauseous, I have a knot in my stomach, I feel depressed, and I cry all the time. Despite this, no one is listening to me. My LCC has even agreed to host me during my rematch, but my CRM refused.

I truly do not understand the agency’s decision to keep me in a home where I am not working, not eating, not leaving my room, and clearly not doing well mentally. I know of au pairs who have been allowed to leave their host family for much less, even immediately after starting rematch.

It feels like host families have the right to ask an au pair to leave at any time, but au pairs are not given the same right to leave a situation that is making them sick.

I feel completely unsupported and abandoned by the agency.

1
Date of experience: Apr 08, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

Business Social Links

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More